At dax99, your privacy is not a checkbox — it is a core commitment built into every layer of our platform. This Privacy Policy explains precisely what personal data we collect, why we collect it, how we use and protect it, and what rights you hold as a registered player.
Throughout this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably be used to identify a living individual, directly or indirectly. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, or deletion. |
| "Data Controller" | The entity that determines the purposes and means of processing Personal Data — in this case, dax99. |
| "Data Processor" | A third party that processes Personal Data on behalf of and under the instruction of the Data Controller. |
| "User" / "You" | Any individual who visits, registers on, or uses the dax99 Platform at dax99.vip. |
| "Platform" | The dax99 website, mobile interfaces, and all associated services accessible at dax99.vip. |
| "KYC" | Know Your Customer — the identity verification process required under our anti-money laundering (AML) obligations. |
| "Cookies" | Small text files placed on your device by the Platform to support functionality, analytics, and personalisation. |
dax99 acts as the Data Controller for all Personal Data collected through the Platform. As Data Controller, dax99 is responsible for determining how and why your Personal Data is processed and for ensuring that all processing activities comply with applicable data protection law and our licence obligations.
Questions or requests relating to this Privacy Policy should be directed to our Data Protection team via the contact details in Clause 15. We aim to respond to all data-related inquiries within 5 business days.
dax99 collects the following categories of Personal Data, depending on how you interact with the Platform:
3.1 Registration Data
When you create a dax99 Account, we collect: full legal name, date of birth, gender, email address, mobile phone number, and residential address (including city, province, and postal code). For Indonesian players, this typically includes a Jakarta, Surabaya, Bandung, Medan, Bali, or other local address.
3.2 Identity Verification (KYC) Data
To comply with anti-money laundering regulations and verify your identity before processing withdrawals, we may collect: copies of government-issued identification (Indonesian KTP, passport, or SIM), proof of residential address (bank statement or utility bill), and, where applicable, a source-of-funds declaration. This data is processed by our licenced KYC provider and is subject to strict access controls.
3.3 Financial Data
We collect information about the payment methods you use to deposit and withdraw funds, including bank account numbers (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, BSI), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), and cryptocurrency wallet addresses (USDT, BTC). We do not store full payment card numbers; card processing is handled by our PCI-DSS-compliant payment partners.
3.4 Transactional Data
We maintain a full record of all deposits, withdrawals, bets placed, games played, and bonuses claimed through your Account. This includes timestamps, amounts in IDR (Rp), bet outcomes, and the specific games or sports markets involved.
3.5 Technical and Device Data
When you access the Platform, we automatically collect: IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, referring URL, and session duration. This technical data is used for security monitoring, fraud detection, and improving Platform performance.
3.6 Communications Data
We retain records of all communications between you and dax99, including live chat transcripts, support ticket exchanges, and email correspondence. These records are used to resolve disputes, improve customer service quality, and maintain an audit trail for compliance purposes.
3.7 Behavioural and Preference Data
We collect data about how you use the Platform — the games you play most frequently, the sports markets you follow, your preferred payment methods, your responsible gaming settings, and your marketing preferences. This data helps us personalise your experience and present relevant promotions.
dax99 collects Personal Data through the following channels:
dax99 processes your Personal Data only for specified, legitimate purposes. The table below sets out each processing purpose and the legal basis that justifies it:
| Purpose | Legal Basis |
|---|---|
| Account creation and management | Performance of a contract — necessary to provide the services you have requested. |
| Identity verification (KYC) | Legal obligation — required under our operating licence and AML regulations. |
| Processing deposits and withdrawals | Performance of a contract — necessary to execute the financial transactions you initiate. |
| Fraud detection and security monitoring | Legitimate interest — protecting the Platform and its Users from fraudulent activity. |
| Responsible gaming monitoring | Legal obligation and legitimate interest — required by our licence to identify and support at-risk players. |
| Customer support and dispute resolution | Performance of a contract and legitimate interest — resolving issues and improving service quality. |
| Marketing and personalised promotions | Consent — we will only send you marketing communications if you have opted in. You may withdraw consent at any time via your Account settings. |
| Platform analytics and improvement | Legitimate interest — understanding how Users interact with the Platform to improve functionality and user experience. |
| Regulatory reporting and compliance | Legal obligation — sharing data with regulators, law enforcement, and licensing authorities as required by applicable law. |
6.1 Service Providers
dax99 shares Personal Data with carefully vetted third-party Data Processors who provide services essential to Platform operations. These include:
6.2 Legal and Regulatory Disclosure
dax99 may disclose your Personal Data to government authorities, regulators, law enforcement agencies, or courts where required to do so by applicable law, a valid legal process, or our licence conditions. We will notify you of any such disclosure where legally permitted to do so.
6.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of dax99's business, your Personal Data may be transferred to the acquiring entity. You will be notified of any such transfer and any material change to this Privacy Policy at least 30 days in advance.
dax99 retains your Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licence obligations. The following retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of Account plus 5 years following Account closure. |
| KYC and identity documents | 5 years from the date of verification, or 5 years from Account closure — whichever is later. |
| Financial transaction records | 7 years from the date of each transaction, as required by AML regulations. |
| Responsible gaming records | 5 years from Account closure, including self-exclusion records. |
| Customer support communications | 3 years from the date of the last communication. |
| Marketing preferences | Until you withdraw consent or close your Account, whichever is earlier. |
| Technical and device logs | 13 months from the date of collection, for security and fraud-detection purposes. |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be associated with any individual.
dax99 employs a layered, defence-in-depth approach to data security. The following technical and organisational measures are in place to protect your Personal Data:
dax99 uses cookies and similar tracking technologies to operate the Platform effectively and deliver a personalised experience. The cookies we use fall into the following categories:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Required for the Platform to function — session management, authentication, security tokens. | No — disabling will prevent Platform access. |
| Functional | Remembers your preferences such as language, time zone (WIB), and display settings. | Yes — but some features may be limited. |
| Analytics | Measures Platform usage patterns to improve performance and user experience. | Yes — via your browser settings. |
| Marketing | Tracks interactions with promotions and bonus offers to tailor communications to your interests. | Yes — via your Account marketing preferences. |
You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the Platform. For more information on managing cookies in popular browsers, consult your browser's help documentation.
As a User of the dax99 Platform, you hold the following rights with respect to your Personal Data. To exercise any of these rights, contact us using the details in Clause 15. We will respond within 30 days.
dax99 is strictly an adults-only platform. Access to all real-money services is limited to individuals aged 21 and above. We do not knowingly collect Personal Data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered on the Platform and provided Personal Data, please contact us immediately. We will take prompt action to delete any such Account and associated data upon verification of the report.
dax99 employs age verification checks during the registration process and as part of KYC procedures. Any Account found to belong to an individual under 21 will be immediately suspended and all funds will be handled in accordance with applicable law.
The dax99 Platform may contain references to game studios, payment providers, and sports organisations (such as BRI Liga 1, EPL, Champions League, or Indonesia's Timnas Garuda), which are referenced for contextual purposes only. Where the Platform contains links to third-party websites or services, dax99 is not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party site you visit. dax99's Privacy Policy applies solely to data collected through the dax99 Platform at dax99.vip.
dax99 may transfer your Personal Data to servers or service providers located outside Indonesia where our cloud infrastructure, KYC partners, or game content providers operate. Where such transfers occur, dax99 ensures that appropriate safeguards are in place — including contractual clauses that require the recipient to protect your data to a standard equivalent to, or higher than, that applied in Indonesia.
Transfers to our game content providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe — are governed by data processing agreements that restrict those providers to using your data solely for the purpose of delivering their game services to you. No game provider receives your KYC documents, full financial account details, or contact information.
dax99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes, we will post the revised policy on this page with a new effective date and, where practicable, notify registered Users via email or in-Platform notification at least 7 days before the changes take effect.
Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised policy, you should cease using the Platform and contact us to close your Account and request deletion of your Personal Data.
We encourage you to review this page periodically. The version number and effective date at the top of this document indicate when the most recent revision was published.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way dax99 handles your Personal Data, please contact our Data Protection team through the following channel:
When submitting a data rights request, please include your Account username, the nature of your request, and any supporting information that may help us process it efficiently. All communications will be treated in strict confidence.
Your Privacy, Our Priority
Every measure below is active on the Platform right now — not aspirational, not optional. Your data security is engineered into the foundation of dax99.
Every byte of data transmitted between your device and dax99 is protected by TLS 1.3 encryption — the same standard used by international banks and global financial institutions.
Our identity verification process ensures that only the real account holder can access funds and make withdrawals — protecting you against identity theft and unauthorised account access.
dax99 will never sell, rent, or trade your Personal Data to third-party marketers or data brokers. Your information is used solely to operate and improve our Platform for you.
Sensitive data stored in our databases — including your KYC documents and financial records — is encrypted at rest using AES-256, ensuring it remains protected even in the unlikely event of a physical infrastructure breach.
You can access, correct, export, or request deletion of your Personal Data at any time. Our support team is available 24/7 to process data rights requests — with Indonesian-speaking agents ready to assist.
This Privacy Policy is written in plain, professional English — not buried in legal jargon. We keep it updated whenever our practices change, and we notify you in advance of any material revision.
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